Service Level Agreements

OEM Support For:

  • Cisco
  • Dell
  • EMC
  • Hitachi
  • HP
  • IBM
  • NetApp
  • Sun / Oracle
  • Additional Support

Receive flexible service level agreements to meet your individual IT needs

Your test and production environments, platform mix and data centre needs continue to vary. Together they create a challenge. Park Place Technologies understands, so we’ll customise a maintenance programme to meet your needs. We will adjust service levels or add and delete equipment from your contract at any time. With our service level agreements, you’ll gain access to our experienced field service and Level 3 engineers across the globe.

Available Service Level Agreements

7x24x4 Service Level

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact

5x9x4 Service Level

  • 8:00 AM to 5:00 PM, Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact

Next Business Day Service Level

  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) the following working day after customer contact

Park Place Technologies offers customers online event tracking systems that enable any time, anywhere access, 7×24 monitoring of their data centre environment, service levels and events within any incident.